Returns
Last updated 31 July 2026The short version: if we got it wrong, we reprint it. If it’s a plain sample, you can send it back. If it’s printed with your logo and there’s nothing wrong with it, it’s yours.
1. Misprinted, wrong size or damaged
If an item arrives misprinted, in the wrong size, or damaged in the post, email hello@livery.press with your order number and a photo. We reprint it without argument. No forms, no sending the faulty one back unless we ask, and the replacement goes into the next print run.
2. Plain samples
Unprinted sample items can be returned within 30 days of delivery for a refund of the sample price, as long as they’re unworn beyond trying on. Email us and we’ll send a returns address.
3. Personalised items
Items printed with your artwork are made to your specification, so they can’t otherwise be returned or refunded. This is the exemption for personalised goods under UK consumer law. If you’re buying as a business, our terms of sale apply. Neither affects section 1: anything we got wrong gets reprinted, whoever you are.